In order for us to be able to process returns quickly and effectively, please enclose a covering letter with the following details:
- The fault with the item
- The original invoice number
- Your contact details including telephone numbers (works, mobile etc)
The cost of return postage will be reimbursed in the instance of faulty or incorrect items, if requested in the covering letter, and returned by the appropriate option of:
- Royal Mail Second Class with “Proof of Postage” for parcels below 1Kg
- Royal Mail First Class with “Proof” of Postage” for parcels weighing more than 1Kg
Always obtain a proof of postage. They ensure that, in the event of a missing parcel, you can prove it was posted to us.
Please return the items to us using the most economic method
Faulty, Damaged or incorrect items
Need to be reported to us within five days of receiving the item. The items should be returned to us in the condition they were received, preferably in the original parcel/wrapping. If it is not possible to return the item(s) in the original parcel/packing they should be suitably packaged to prevent further damage whilst in transit.
Will normally be refunded, if returned within 10 days of receipt. when returned with the item and packaging in as new condition.
Our procedure, once items have been returned to us
Items will be tested as soon as is possible, and dealt with appropriately. Any goods that are tested and found to be in good working order will not be eligible for replacement, and will be returned. In some circumstances, it may be necessary for an item to be returned to the manufacturer. Should these circumstances arise, we will notify you. Faulty items must be returned to us, before we can start the process of replacing them.
Please address returns to:
6 Greenlea Crescent
Dumfries and Galloway